Dom Zdrojowy, Jastarnia
Dom Zdrojowy, Jastarnia

Terms and conditions

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29 Sep 2022
30 Sep 2022

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Hotel rules and regulations
and booking conditions

I. General provisions
  1. These Terms and Conditions are established by Dobry Hotel Spółka z ograniczoną odpowiedzialnością sp. k. (hereinafter referred to as: "Provider"), sets out the principles of the operation of the hotel and the provision of hotel services, booking a hotel room and the principles of electronic services through the website conducted at www.zdrojowy.com.pl. Service Provider is the operator of the hotel.

  2. The Guest and the Service Provider are obliged to comply with the provisions of these Regulations from the moment of using the Services provided by the Service Provider. The performance of the Services and the Guest's stay at the hotel is based on the principles set out in the Regulations.

II. Definitions
  1. Guest - a natural person with full legal capacity or a legal person who uses the Services provided by the Service Provider in accordance with the provisions of these Regulations,

  2. Services - each of the services provided in accordance with the Regulations, including in particular hotel services provided within the hotel and services provided electronically within the website,

  3. Service - website that enables online booking of accommodation through the Reservation System.

III. Type and scope of offered and provided Services
  1. The Service Provider provides hotel services in accordance with the Act of 29 August 1997 on tourism services, the services include in particular:
a. hotel room rental,
b. catering services,
c. Rental of conference rooms,
d. parking space rental.
  1. The possibility of booking a hotel room is available:
a. through the Reservation System - an interactive form made available by the third party via the website, that enables making a reservation for a hotel room in a hotel available in the System,
b. By phone - using the Service Provider's phone number available on the website,
c. by e-mail - using e-mail address of Service Provider available on the Site
d. personally - at the hotel reception.
  1. Payments - the service enables the Guest to make payments for reserving a hotel room online through cooperation with the Polcard service. In case of making a reservation in a different way than through the Reservation System, the payment is also possible in cash, by bank transfer or by credit or debit card.
  2. The service provider accepts the following payment cards:
  3. for On-Line payments: VISA, VISA Electron, MasterCard, Maestro, MasterCard Electronic.
  4. for payments directly at the hotel: VISA, VISA Electron, MasterCard, Maestro, MasterCard Electronic.As part of the hotel's operation, hotel services are rendered in accordance with the hotel category and standard. In case of any reservations concerning the quality of services rendered, the Guest is requested to report them at the hotel reception during their stay, which will enable an immediate reaction of the Service Provider.
  5. Within the framework of the hotel's operation, the Service Provider provides in particular:
a. the Guest's stay at the hotel, including respect for the Guest's personal data in accordance with Article 6(1)(b) of the RODO (understood as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC), i.e. the processing is necessary for the performance of the contract to which you are a party
b. professional and courteous service in the scope of all services provided by the hotel;
c. cleaning of the room (from 9:00 a.m. to 3:00 p.m.) and removal of defects in the absence of the Guest, and during his presence only if he expresses such a wish;
d. technically efficient service; in the event of defects that cannot be remedied, the hotel will endeavour to change the room if possible or otherwise mitigate the inconvenience caused; in the event of damage repair. Guest waives any claim or right to compensation.
 
  1.  In addition, at the request of the Guest, the Service Provider shall provide the following additional services, among others, as part of the operation of the hotel:
a. Providing information related to the stay and travel;
b. wake-up call at a certain time;
c. safekeeping of valuable items during the stay of the Guest in the hotel, in accordance with the relevant provisions of the Civil Code;
d. storage of luggage (the hotel may refuse to accept luggage for safekeeping at times other than the dates of the Guest's stay and refuse to accept for safekeeping items that do not have the characteristics of personal luggage);
e. ordering transport service;
f. Payable room-service.
 
IV. Regulations of the hotel
  1. A room in the hotel is rented for the day. A hotel day starts at 16:00 on the day of arrival and ends at 11:00 on the day of departure.
  2. If a Guest, while renting a room, does not specify the duration of his/her stay, one hotel day is assumed.
  3. At the request of the Guest and within its possibilities, the hotel can extend the hotel day for an additional fee.
  4. The Guest should report the wish of extending the stay or extending the hotel day at the reception desk before 9:00 a.m. on the day of original departure. The Hotel will consider the request for extending the stay as far as it is possible.
  5. In the event that the Guest does not leave the room after the end of the hotel day, the Service Provider reserves the right to have the Guest's things packed by a commission of at least two representatives of the hotel, one of whom must be the Director or the Manager of the hotel. Items packed in this way will be in the hotel deposit and will be available for collection at the reception desk.
  6. If the Guest does not leave the room within the designated time, the Service Provider is entitled to charge the Guest with the amount of 100% of the price of hotel day for the current day. 
  7. Items left in the hotel room after the departure of the Guest will be sent to the address indicated by the Guest - at his/her expense. In the absence of such a disposition, the hotel will keep the items left for 3 months.
  8. The Guest who wishes to shorten the stay must be reported by the Guest at the hotel reception no later than 11:00 a.m. one day before the planned shortening of the stay. Otherwise the next hotel day is considered to have begun, unless the regulations of the offer bought by the Guest state otherwise.
  9. The Guest is not allowed to transfer the room to other people without prior check-in at the reception, even if the period for which they have paid for the stay has not passed.
  10. Persons who are not checked in the hotel can stay in the hotel room only from 6:00 am to 10:00 pm after informing the hotel reception.
  11. After checking in the Guest should familiarize themselves with the equipment of the room and keep it intact. In case of noticing any damages the Guest should immediately inform the hotel reception. In case of lack of information and finding any defects by the hotel staff, the Guest will be held financially responsible for the damage.
  12. The Guest is responsible for any damage to the hotel property caused by him, persons for whom he is responsible and his visitors.
  13. The Guest is obliged to pay for the costs of his/her stay when checking in at the hotel and for any ordered or used services and goods at the latest when checking out of the hotel. In case of non-payment of all charges related to the stay, the Service Provider is entitled to charge the Guest for any services and goods provided to the Guest.
  14. The Hotel is responsible for loss of or damage to items brought in by the Guest to the extent specified by the relevant provisions of the Civil Code.
  15. Valuables, money and documents should be kept in a locked safe located in the room or on deposit at the reception. In case of leaving valuable items outside the safe, the hotel is not responsible for them.
  16. The hotel enforces curfew from 10 p.m. to 6 a.m.
  17. The behavior of Guests and persons using the services of the hotel should not interfere with the peaceful stay of other Guests. The hotel may deny further services to a person who violates this rule. Smoking is prohibited in the hotel. In case of violation of the ban, the Hotel Guest may be charged a contractual penalty in the amount of ½ day per each stated violation of the ban and is also obliged to cover the costs of unjustified calling of services notified automatically by the fire protection system.
  18. Each time the Guest leaves the hotel room, he or she is obliged to properly secure it in order to prevent any access of third parties. During the absence of the Guest in the room, windows and doors must remain closed.
  19. In case of fire, the hotel staff must be informed about the fire, if possible, and the Guest must be directed to the exit in accordance with the evacuation instructions. The hotel staff is responsible for the evacuation of people inside the facility until the arrival of the fire department.
  20. For the sake of fire safety, it is forbidden to use in the hotel rooms any devices that are not part of the room equipment (e.g. heater, electric stove, etc).
  21. The Hotel has the ability to charge a local fee in accordance with applicable law.
V. Reservation of Room
  1. Reservation of a hotel room is available:
a. through the Reservation System,
b. By telephone,
c. via electronic mail,
d. in person at the reception desk of the hotel.
  1. In order to make a reservation it is necessary to accept the Terms of Service, provide personal data necessary to render the service (such as: name and surname, address of residence, date of stay, method of payment) and pay partially or in full for the stay - depending on the rules of a given offer or individual arrangements. If the rules of a given offer do not require payment of any part of the costs of stay before the beginning of the stay, the Service Provider does not guarantee the Guest a hotel reservation. The Guest is entitled to provide only complete and correct data. The Guest acknowledges and accepts that it is prohibited to provide unlawful content to the Service and the Service Provider.
  2. If a reservation is made through the Reservation System, in addition to the conditions specified in paragraph 2 it is necessary to confirm the reservation by pressing the button "I book and pay" and to make payment by the Polcard system or during the stay at the hotel, if such a method is available.
  3. At the time of booking the Service Provider informs about:
a. the main details of the booking, consistent with the content of the data provided by the Guest and the price of the services,
b. the identity of the Service Provider,
c. the absence of the right to withdraw by the Guest who is a consumer within the meaning of Article 22[1] of the Civil Code from the contract for the provision of hotel services pursuant to Article 38(12) of the Consumer Rights Act of 30 May 2014,
d. the necessity of additional payment for services not included in the reservation, if the Guest orders additional services during the stay at the hotel.
  1. After making a reservation via the Reservation System or by email, the Service Provider will send the Guest a confirmation of the reservation along with the information referred to in paragraph 4 above to the email address provided by the Guest. If the reservation is made by phone or in person, the information referred to in 4 above shall be provided to the Guest during the booking process or in another way agreed with the Guest.
VI. Service Provider's liability
  1. The Service Provider shall not be liable for failure to perform or improper performance of obligations under these Terms and Conditions caused by circumstances beyond the Service Provider's control despite the exercise of due diligence.
  2. The Service Provider is also not liable for damages resulting from the suspension or cessation of Services by the Service Provider.
  3. Furthermore, Service Provider is not liable for damages, including lost profits, incurred as a result of Guests' use of the Services in a manner contrary to the Regulations or the law.
  4. Limitations of liability do not apply to a Guest who is a consumer within the meaning of Article 22[1] of the Civil Code.
VII. Intellectual property of Provider
  1. nformation resources and all other content of the service, such as text, graphics, logos, buttons, images are the intellectual property of Provider or entities with which Provider has entered into appropriate agreements and are protected by Polish and international laws on the protection of intellectual property, in particular by the provisions of the Act of 4 February 1994 on Copyright and Related Rights.
  2. Without the Service Provider's consent, it is prohibited to copy, reproduce or otherwise use in whole or in part the information, data or other content available on or derived from the Service, except for cases of fair use under generally applicable laws.
VIII. Complaints
 
  1. The Guest has the right to lodge a complaint relating to the functioning of the website and performance of Services by the Service Provider contrary to the terms and conditions specified in the Regulations.
  2. All complaints, including the Guest's data, i.e. name and surname, together with e-mail address and a brief description of the reported objections, should be submitted via the contact address available on the main page of the Service in the "Contact" tab or in writing by mail to the Service Provider's address.
  3. The Service Provider shall consider the complaint within 14 days from the date of its receipt. If the complaint relates to services provided electronically and cannot be resolved within 14 days, the Service Provider shall inform the Guest of the reasons for the delay and the expected date of resolving the complaint.
  4. Lodging a complaint by a Guest does not exempt him from paying for the used services provided by the Service Provider. 
X. Final provisions
 
  1. The content of the ToS is subject to change. The Guest will be informed about any changes through information on the Service Provider's website. The effective date of changes will be no less than 14 days from the date of their announcement.
  2. Any disputes arising between the Service Provider and the Guest, who is not a consumer within the meaning of Article 22[1] of the Civil Code, will be referred to the competent court for the seat of the Service Provider.

Rules of stay
at the hotel with pets

HOTEL REGULATIONS**** DOM ZDROJOWY WITH PETS

  1. Hotel**** Dom Zdrojowy in Jastarni (hereinafter referred to „Hotelem”)  accepts guests with animals only after prior notification of this fact when booking a stay at the Hotel and obtaining written confirmation by e-mail to the address provided when booking a stay and under the condition that only pets are accepted.
  2. The cost of the animal stay at the Hotel is 150 zł /day
  3. The Hotel may refuse to allow animals of breeds commonly considered dangerous or aggressive to stay at the Hotel, including but not limited to: Pitbull, Rottwiler, Doberman, Dog, Sheepdog, Amstaf, Bulldog.
  4. The owner should have the animal's health book with up-to-date records of vaccinations and deworming.
  5. Animals should be kept in the rooms. Dogs must be walked on a leash and muzzled, under the care of the owner, or an authorized person.
  6. It is forbidden to bring animals into the food court, recreational facilities and the children's playground. An exception is a guide dog.
  7. Dog owners must have a specially designated bed for their dogs.
  8. If the bedding in the room where the animal is staying is dirty (hair, mud) or damaged, the owner is obliged to buy a whole set of bedding at a price determined by the Hotel Management.
  9. Dog owners are required to take care of the cleanliness associated with the stay of their pet at the Hotel, including immediate cleaning of waste left in the hotel and its surroundings. Cat owners are required to have a litter box with sand and empty it into a plastic bag, which they will then dispose of in a container designated by a Hotel employee.
  10. No animal should be left alone in a room for longer than its individual physiological needs. In the event that Hotel staff have a reasonable suspicion that the animal left in the room interferes with the stay of other guests, destroys hotel property, or may cause a dangerous situation for themselves or other guests, Hotel staff will try to contact the owner in order to solve the problem. If contact is not possible, the Hotel reserves the right to enter the guest's room with the possible assistance of appropriate services and remove the animal from the Hotel.
  11. The owner of the animal is fully responsible for it and is obliged to repair any damage caused by the animal during its stay at the Hotel on the property of the Hotel or other guests and to cover all the related costs. Costs associated with the removal of damage caused by the animal will be valued by the Directorate of the Hotel.
  12. The owners are responsible for maintaining by their animals quiet at the Hotel and not to disturb other guests. In case of repeated complaints from other guests or staff, the Hotel reserves the right to ask to remove the animal from the Hotel.

 

Failure to comply with the rules will result in a fine of 500 zł

Fitness Room Regulations

  1. Each Guest is obliged to read and comply with the rules and regulations of the Fitness Room.
  2. The Fitness Room is open daily from 08:00 to 22:00
  3. It is prohibited to use the Fitness Room if you are under the influence of alcohol or drugs.
  4. The Fitness Room may only be used by adults or persons who are at least 16 years of age and are accompanied by a legal guardian.
  5. Sportswear and changeable sports shoes are required in the Fitness Room.
  6. Guests using the Fitness Room use the Room at their own risk.
  7. Guests are required to perform such exercises that they are able to control.
  8. The Hotel assumes no responsibility for injuries resulting from the use of the fitness equipment.
  9. Guests using the Fitness Room are required to maintain order after completing the exercises and cleanliness of the posts - disinfection.
  10. In the event of defects, please report this fact to the Hotel Reception.
  11. It is forbidden to take sports equipment out of the Fitness Room.
  12. For damage to equipment, the responsibility lies with the user.
  13. The hotel is not responsible for valuables left in the room.

SAFE HOTEL- CODE OF GOOD PRACTICES

 

Dear Guests,

Your safety is our highest value and priority. Due to the epidemic situation in Poland, we have implemented a number of rules of personal safety and hygiene that will allow you to stay in our hotel.

  • Employees undergo training on the principle of maintaining cleanliness and hygiene and are obliged to comply with them - these are for example regular, important and frequent hand washing, disinfection of workplace and equipment used to perform their obligations,
  • Employees are equipped with protective masks, gloves, disinfectant liquids; we measure employees temperature before they start work,
  •  At the entrance to the hotel, in the hotel lobby content to disinfect gel, we ask you to use it,
  • The registration process has been kept to a minimum, however for our common good, please complete a short declaration in the registration composition - health status statement, let’s take care of ourselves!
  • After check-in, our staff each time disinfects the reception desk and payment terminals,
  • We recommend paying with credit cards,
  • Invoices are only available via email,
  • Required using the elevator only with accompanying travels, the family who live in the room,
  • The rooms were thoroughly cleaned and disinfected before your arrival,
  • For hygiene reasons we do not provide cleaning services during your stay. For special needs, after phone arrangement with the reception and in the absence of guests in the room, the cleaning staff will perform this service,
  • If necessary to change towels, empty the trash can or refill toiletries, please contact the reception,
  • Hotel lobbies and corridors are disinfected with increased frequency. Toilets, elevators, door handles, handrails, handles at least every 1 hour,
  • Only our Guests may stay in the Hotel,
  • On the day of the departure leave the keycard in the room or throwing it into a dedicated container standing on the reception desk,
  • Drying of hairdryer is not allowed in the rooms,
  • Additional room equipment: needle-case, clothes brush, shoe cleaner, stationery and pens, information book is available on request at reception,
  • Breakfasts and dinners will be issued at the reception in the form of lunch packages.

 

 

We wish you a pleasant stay !!!

 

Hotel regulations
and reservation conditions

I. General provisions

  1. These Terms of Service drawn up by Dobry Hotel Spółka z ograniczoną odpowiedzialnością sp. k.  (hereinafter: “the Service provider”) define the principles of operation of the hotel and the provision of hotel services, principles for making reservations for hotel spaces, and principles for the provision of services by electronic means via the website operated at the address www.zdrojowy.com.pl. The Service provider is the operator of the hotel.
  2. The hotel Guest and the Service provider are required to respect the provisions of these Terms of Service from the moment of commencement of the use/provision of services. Realisation of services and the Guest’s stay at the hotel take place under the terms defined by these Terms of Service. 

II. Definitions

  1. Guest – a physical person with full legal capacity or a legal person using the services provided the Service provider in accordance with these Terms of Service. 
  2. Services – each of the services provided in accordance with these Terms of Service, including in particular hotel services provided at the hotel and services provided by electronic means as part of the Website. 
  3. Website – the Internet page which enables reservation of hotel spaces online via the Reservation System.

III. Type and scope of services offered and provided

  1. The Service provider provides hotel services in accordance with the Law of 29 August 1997 on Tourist services, in particular comprising: 

a. rental of hotel rooms
b. gastronomic services
c. rental of conference rooms
d. rental of parking spaces

  1. It is possible to reserve hotel spaces:

a. via the Reservation System – an interactive form provided by a third party via the Website which facilitates reservation of hotel spaces in the hotels available in the system
b. by telephone, using the telephone number of the Service prodder as given on the Website
c. by e-mail using the e-mail address of the Service provider available on the Website
d. in person, at the Hotel Reception

  1. Payment – the Website makes it possible for Guests to make payments for reservations of hotel rooms online using the Polcard system. If a reservation is made using any method other than the Reservation System, payment is also possible in cash, by bank transfer, or by using a credit or debit card..
  2. The Service provider accepts the following payment cards:
  3. for on-Line payments: VISA, VISA Electron, MasterCard, Maestro, MasterCard Electronic, 
  4. for payments on site at the hotel: VISA, VISA Electron, MasterCard, Maestro, MasterCard Electronic.
  5. The operations of the hotel involves provision of hotel services at the level of the category assigned to the hotel and the hotel’s standards. If a Guest has concerns about the quality of the services offered, we request that the Guest inform the staff of the Reception during the stay to facilitate a prompt response from the Service provider. 
  6. The services provided by the hotel include in particular:

a. the stay of the Guest at the hotel, including respect for the privacy of the Guest’s personal data in compliance with Article 6 para. 1b of the GDPR (the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC), i.e. the processing of personal data is necessary for the execution of an agreement to which the Guest is a party
b. professional and courteous service during all services provided at the hotel
c.   room cleaning (between 9.00 a.m. and 3.00 p.m.) and correction of any flaws at times when the Guest is not present, or when the Guest is present if such a preference is expressed
d. technically efficient service; if any flaws in the room arise which cannot be corrected, the hotel shall make every effort to change the room for another or in some other way rectify the inconvenience caused; in the case of repairs of damage, the Guest waives the right to make a complaint for compensation

  1. Additionally, at the Guests request, the Service provider may offer the following services:

a. providing information related to the stay and to travel
b. wakeup call at an arranged time
c. storage of valuables in the hotel safe during the Guest’s stay, in compliance with the conditions of the Civil Code
d. storage of baggage (the hotel may refuse to accept baggage for storage on dates other than the days of the Guest’s    
stay, and also refuse to accept items which do not display the typical features of personal baggage) 
e. arranging transport services
f. paid room-service

IV. Terms and conditions of hotel operations

  1. The hotel room is rented on the basis of hotel days. The hotel day starts at 3.00 p.m. on the day of arrival and ends at 11.00 p.m. on the day of departure. 
  2.  If the Guest has not stated otherwise during reservation, it is assumed that the duration of the stay is on day.
  3. At the request of the Guest and to the extent possible, for an additional fee the hotel may extend the hotel day.
  4.  Requests to extend the stay or hotel day can be made at the Reception until 9.00 a.m. of the day of initially planned departure. The hotel shall comply with this request to the extent that it is possible.
  5. If the Guest does not leave the room after the end of the hotel day, the Service provider reserves the right to pack the Guests belongings in commission in the presence of at least two members of the hotel staff, one of whom must be the Director or Manager of the hotel. Packed belongings shall be stored in deposit at the hotel and can be picked up at the Reception. 
  6. If the Guest does not leave the hotel room at the arranged time, the Service provider reserves the right to charge the Guest for 100% of the cost for a hotel day on the current day.  
  7. Belongings left in the hotel room after the Guest’s departure will be sent to the address indicated by the Guest at the Guest’s cost. If this is not possible, the hotel shall store the left items for a period of three months.
  8. Requests to shorten the hotel stay must be made by the Guest at the Reception no later than 9.00 on the day preceding the planned departure. In any other case, the subsequent hotel day is understood to have begun unless the conditions of the offer under which the room was reserved state otherwise.
  9. The Guest may not transfer the room to a third party without the previous check-in of the third party at the Reception, even if the period for which the room has been paid is not yet complete. 
  10. Persons who are not registered as Guests in the hotel room may stay in the room after previous arrangement with the hotel Reception between 6.00 a.m. ad 10.00 p.m. 
  11. After checking in, the Guests should become familiar with the furnishings of the room and keep them undamaged for the duration of the stay. If the Guest notices damage or faults, these should be reported promptly to the hotel Reception. If no such information is provided and the hotel staff notice such damage, the Guest may be held financially liable. 
  12. The Guest is liable for any and all damage to hotel property arising due to the actions of the Guest or the Guest’s visitors. 
  13. The Guest is obliged to make payment for the hotel stay during check-in, and to make payment for all ordered or used services and goods at the latest during check-out. If costs remain unpaid after this period, the Service provider is entitled to charge the Guest for all services provided on the Guest’s behalf and for goods used by the Guest. 
  14. The hotel is liable for loss of or damage to items belonging to the Guest to the extent indicated by the provisions of the Civil Code.  
  15. Valuable, money and documents should be stored in the safe which is located in the room or in deposit at Reception. If valuable items are left in areas other than these, the hotel is not liable for their safety.
  16. A quiet period is enforced in the hotel between the hours of 10.00 p.m. and 6.00 a.m. 
  17. The behaviour of Guests and persons using the hotel’s services should not at any time disturb the peaceful stay of other Guests. The hotel may refuse to provide further services to anyone who violates this principle. The hotel is a non-smoking area. If a Guests violates this principle, a nominal charge of 1/2 cost hotel night may be incurred for each violation of this prohibition, and costs for the unnecessary intervention of public fire and safety services alerted by the automatic fire-prevention system may also be incurred.  
  18. When leaving the hotel room at any time, the Guest is obliged to secure it in such a way as to prevent access by unauthorised parties. When the Guest is not present in the room, the doors and windows must remain closed.
  19. If a fire is noticed, this threat should be reported to hotel personnel as quickly as possible, and the Guest should follow the path indicated by fire evacuation signage to the nearest exit. Until the arrival of fire and safety service personnel,  the hotel staff shall be responsible for directing the evacuation.  
  20.  For fire safety reasons, it is forbidden to use appliances in the room which are not part of the room’s furnishings (electric heaters, electric cookers, etc). 
  21. The hotel is entitled to charge any additional local administrative fees in compliance with applicable regulations.

V. Reservations of hotel space

  1. Reservation of hotel space is possible:

a. via the Reservation System
b. by telephone
c. by e-mail
d. in person at the Hotel Reception

  1. Making a reservation is synonymous with acceptance of these Terms of Service, and requires provision of personal data essential for the realisation of the service (such as name and surname, residence address, length of stay, and indicate method of payment) as well as with payment of the partial or full amount applicable for the stay, depending on the conditions governing a particular offer or individual arrangements. If the provisions of a particular offer do not require payment of any part of the fee for the stay before commencement of the stay, the Service provider cannot guarantee the reservation of the hotel space. The Guests is entitled to and required to provide complete and correct personal data. The Guest acknowledges that it is forbidden to provide the website or Service provider with content of an unlawful nature.  
  2. If a reservation is made via the Reservation System, apart from the conditions mentioned in point 2 it is also necessary to confirm the reservation by clicking the “Reserve and pay” button and by making the relevant payment using the Polcard system of during the hotel stay, if this option is available. 
  3. During the reservation procedure, the Service provider shall inform the Guest of: 

a. the main details regarding the reservation, according to the content of the reservation made by the Guests, as well as the price list for services
b. identification details of the Service provider
c. the absence of the right to withdraw from the agreement for the provision of hotel services of a Guest who is a consumer in the understanding of Article 22[1] as defined by Article 38[12] of the Act of 30 May 2014 on Consumers’ rights 
d. the necessity of additional payments for services not covered by the reservation if the Guest orders additional services during the hotel stay

  1.  After a reservation is made using the Reservation System or by e-mail, the Service provider shall send the Guest a confirmation of the reservation along with the information mentioned in point 4 above to the e-mail address indicated by the Guest. If the reservation is made by telephone or in person, the information indicated in point 4 shall be conveyed to the Guest during the reservation process or in another manner arranged with the consent of the Guest.  

VI. Service provider’s liability

  1. The Service provider is not liable for failure to execute or inadequate execution of obligations arising from the terms of these Terms of Service which are caused by circumstances beyond the control of the Service provider despite appropriate preventative measure.  
  2. The Service provider is also not liable for damages arising from cessation or termination of the provision of services by the Service provider. 
  3.  The Service provider additionally  bears no liability  for damages, including lost profits, arising from use of the services by the Guest in a manner inconsistent with the Terms of Service or general provisions of law. 
  4. Limitations of liability do not apply to Guests who are consumers in the understanding of Article 22[1] of the Civil Code. 

VII. Service provider’s intellectual property rights

  1. IT resources and the entire contents of the website, such as texts, graphics, logos, buttons, and images constitute the intellectual property of the Service provider or entities with which the Service provider has entered into relevant contractual agreements, and are protected by Polish and international regulations regarding the protection of intellectual property, in particular regulations based on the Act of 4 February 1994 on copyright and related rights. 
  2. It is forbidden to copy, duplicate, or in any other way make use of the entire information, data or other contents or fragments thereof, including derivative materials, available on the website without the express written permission of the Service provider, except in exceptional situations in which use is allowed by generally applicable provisions of law. 

VIII. Complaints

  1. A Guest has the right to lodge a complaint regarding the operation of the website and provision of services by the Service provider which are not in compliance with the conditions and principles defined in these Terms of Service.
  2. All complaints should include the personal details of the Guest, that is name and surname and e-mail address together with a brief description of the circumstances leading to the complaint, and should be directed to the e-mail address available on the homepage of the website in the Contact tab, or by mail to the Service provider’s address. 
  3. The Service provider shall review all complaints within 14 days, dated from the day of delivery. If the complaint regards services provided by electronic means and cannot be reviewed within 14 days, the Service provider shall inform the Guest of the reasons for this delay and the expected date of review of the complaint.  
  4. A complaint submitted by a Guest does not release the Guest from responsibility for payment for services provided by the Service provider. 

IX. Final provisions

  1. The contents of these Terms of Service are subject to change. Any such changes will be announced to our guests via information placed on our Internet page. The date of entry into effect of any such changed will be no earlier than 14 days from the date of their announcement.  
  2. Resolution of any conflicts which may arise between the Service provider and a Guest who is not a consumer in the understanding of Article 22[1] of the Civil Code will take place in the court appropriate for the registered offices of the Service provider.  
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